Privacy Policy

Privacy policy

With this privacy policy, we, Verein Matterhorn Cervino Speed Opening (hereinafter "we", "us", "our"), inform you which personal data we process in connection with our www.speedopening.com-website and our other services. In particular, we provide information about what personal data we process, for what purpose, how and where. With this privacy policy, we also inform about the rights of persons whose data we process.

For individual or additional offers and services, further data protection declarations as well as other legal documents such as general terms and conditions (GTC), terms of use or conditions of participation may apply.

Our offer is subject to Swiss data protection law, in particular the Federal Data Protection Act (DPA), as well as any applicable foreign data protection law, such as in particular that of the European Union (EU) with the General Data Protection Regulation (GDPR). The European Commission recognizes that Swiss data protection law ensures adequate data protection.

1. Responsibility

Responsible for the processing of personal data is the:

Verein
Matterhorn Cervino Speed Opening
Temple 9
P.O. Box
3920 Zermatt

office[at]speedopening.com

We point out if there are other persons responsible for the processing of personal data in individual cases.

EU representative:

Consorzio Cervino Turismo
Via Circonvallazione, 18
11021 Breuil-Cervinia (AO)

consorzio[at]breuil-cervinia.it

Contact point for data protection

Our internal contact point for questions regarding data protection is as follows:

Christian Ziörjen
Matterhorn Cervino Speed Opening
Temple 9
P.O. Box
3920 Zermatt

christian.zioerjen[at]speedopening.com

2. Processing of personal data

2.1 Terms

Personal data is any information relating to an identified or identifiable natural person. A data subject is a natural person about whom personal data are processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, procurement, collection, deletion, storage, modification, destruction and use of personal data.

The European Economic Area (EEA) comprises the European Union (EU) as well as the Principality of Liechtenstein, Iceland and Norway. The General Data Protection Regulation (GDPR) refers to the processing of personal data as processing of personal data.

2.2 Legal basis

We process personal data in accordance with Swiss data protection law, such as in particular the Federal Data Protection Act (FADP) and the Ordinance to the Federal Data Protection Act (DPA).

We process - if and to the extent that the General Data Protection Regulation (GDPR) is applicable - personal data in accordance with at least one of the following legal bases:

Art. 6 para. 1 lit. b DSGVO for the necessary processing of personal data for the performance of a contract with the data subject as well as for the implementation of pre-contractual measures.
Art. 6 para. 1 lit. f DSGVO for the necessary processing of personal data to protect the legitimate interests of us or of third parties unless the fundamental freedoms and rights and interests of the data subject prevail. Legitimate interests are, in particular, our interest in being able to provide our offer permanently, in a user-friendly, secure and reliable manner, as well as to be able to advertise for it if necessary, information security as well as protection against misuse and unauthorized use, the enforcement of our own legal claims and compliance with Swiss law.
Art. 6 para. 1 lit. c DSGVO for the necessary processing of personal data to comply with a legal obligation to which we are subject under any applicable law of member states in the European Economic Area (EEA).
Art. 6 para. 1 lit. e DSGVO for the necessary processing of personal data for the performance of a task which is in the public interest.
Art. 6 para. 1 lit. a DSGVO for the processing of personal data with the consent of the data subject.
Art. 6 para. 1 lit. d DSGVO for the necessary processing of personal data to protect vital interests of the data subject or another natural person.

2.3 Nature, scope and purpose

We process those personal data that are necessary to provide our offer permanently, user-friendly, secure and reliable. Such personal data can fall in particular into the categories of inventory and contact data (such as name, postal and e-mail address, date of birth for the application as a volunteer), browser and device data, content data, meta or marginal data and usage data, location data, sales, contract and payment data.

We process personal data for the period of time necessary for the relevant purpose(s) or as required by law. Personal data whose processing is no longer required will be anonymized or deleted. Persons whose data we process generally have a right to deletion.

As a matter of principle, we process personal data only with the consent of the data subject, unless the processing is permitted for other legal reasons, for example, for the performance of a contract with the data subject and for corresponding pre-contractual measures, in order to protect our overriding legitimate interests, because the processing is evident from the circumstances, or after prior information.

In this context, we process in particular information that a data subject voluntarily and personally transmits to us when contacting us - for example, by letter, e-mail, contact form, social media or telephone - or when registering for a user account. If you transmit personal data to us via third parties, you are obliged to ensure data protection vis-à-vis such third parties and to ensure the accuracy of such personal data.

We process the personal data for the fulfillment of our services, which may include the following: the processing of contact requests by mail, telephone, e-mail or via contact form of the website, the sending of newsletters, the application as a volunteer in the context of events, the registration as a fan, as well as the fulfillment of our services in the context of ticket sales for offers such as VIP "CLUB GRAN BECCA", Fan Clubs Special Offers or Ski Club Special Offers.

We also process personal data (in particular contact data, credit card details, dates of birth, nationality and information on ticket purchases) that we receive from third parties (e.g. from our sponsors, ticketing providers, etc.), obtain from publicly available sources or collect in the course of providing our services, if and to the extent that such processing is permitted for legal reasons.

2.4 Processing of personal data by third parties, including abroad

We may have personal data processed by commissioned third parties or process it jointly with third parties and with the help of third parties or transmit it to third parties. Personal data is only passed on to third parties if the persons concerned have expressly consented to this transfer, if we are legally obliged to do so, if it is necessary in the context of the use of our website, the response to inquiries via contact or contact form or another purpose listed in this data protection declaration. Such third parties are in particular providers whose services we use, mainly IT providers from whom we obtain services such as data storage, sending e-mails, etc.. If required by law or by the authorities, we may disclose the personal data of the data subjects to third parties, such as tax authorities). If there is a legal obligation or if it is necessary for the enforcement of our interests, we may disclose the personal data of data subjects to our advisors, lawyers and insurance companies. In addition, the personal data of data subjects may be disclosed to further third parties if the consent of the data subjects has been obtained, if we are obliged to do so due to legal, regulatory or business obligations, if this is necessary in connection with legal proceedings, or in order to assert or defend claims We also ensure appropriate data protection with such third parties.

Such third parties are generally located in Switzerland as well as in the European Economic Area (EEA) (in particular Italy and Germany) and may also be located in other states and territories, provided that their data protection law ensures adequate data protection in the opinion of the Swiss Federal Data Protection and Information Commissioner (FDPIC) and - if and to the extent that the General Data Protection Regulation (GDPR) is applicable - in the opinion of the European Commission, or if adequate data protection is ensured for other reasons, such as through a corresponding contractual agreement, in particular based on standard contractual clauses, or through a corresponding certification. Exceptionally, such a third party may be located in a country without adequate data protection, provided that the data protection requirements for this, such as the express consent of the data subject, are met.

3. Rights of data subjects

Data subjects whose personal data we process have the following rights, which can be exercised at any time by sending an e-mail to the contact details listed in section 1.

The right to information about the personal data stored by us and its processing, and, if the GDPR is applicable, the basic, free confirmation of whether we process their personal data.
The right to receive or transfer the personal data in a machine-readable format.
The right to verify the accuracy of their data and, if necessary, request its update or rectification.
The right to have their personal data deleted ("right to be forgotten").
The right to restrict the processing of their data under certain circumstances.
The right to object to the processing of their data.
The right to revoke consent given at any time with effect for the future and to object to the processing of their personal data at any time.

Data subjects whose personal data we process have a right of appeal to a competent supervisory authority. The competent supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

It is important to note that certain legal requirements and exceptions apply to these rights. In some circumstances, we may refuse your request to exercise these rights if permitted by law. We would notify you accordingly and provide reasons for this.

4. Data security

We take appropriate and suitable technical and organizational measures to ensure data protection and, in particular, data security. However, despite such measures, the processing of personal data on the Internet can always have security gaps. We ensure that such adequate protection is in place to protect your data from misuse, as well as to generally store your personal data securely internally at our company in electronic and physical form to protect it from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss.

Access to our online offer takes place via transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers mark transport encryption with a padlock in the address bar.

Access to our online offering is subject - as is basically any use of the Internet - to mass surveillance without cause and without suspicion, as well as other surveillance by security authorities in Switzerland, the European Union (EU), the United States of America (USA) and other countries. We cannot have any direct influence on the corresponding processing of personal data by intelligence services, police agencies and other security authorities.

When using order processors, we ensure by means of suitable contractual agreements that data protection is also ensured by the order processors during the entire processing of personal data. For example, our order processors are obligated to process personal data exclusively on our behalf and in accordance with our instructions, and to take appropriate technical and organizational measures for data security.

Our employees and contracted service providers who have access to confidential information (including your personal data) are subject to a duty of confidentiality.

Storage and deletion

We will process and store personal data for as long as is necessary for the purpose for which it was collected. In the case of contracts, we will process and store personal data at least for the duration of the contractual relationship.

Personal data will be deleted at the latest after expiry of the statutory retention period or, if there is no statutory retention period, generally after ten years.

We may store personal data for a longer period if the data subjects have consented to this, as long as the consent is not revoked, or if this is necessary to fulfill a legal obligation (for example, accounting regulations or tax law), by order of an authority, as part of a procedure, or for our legitimate interests.

5. Website use

5.1 Cookies

We may use cookies. Cookies - our own cookies (first-party cookies) as well as cookies from third parties whose services we use (third-party cookies) - are data that are stored in your browser. Such stored data need not be limited to traditional cookies in text form. Cookies cannot run programs or transmit malware such as Trojans and viruses.

Cookies can be stored temporarily as "session cookies" or for a certain period of time as so-called permanent cookies when you visit your browser. "Session cookies" are automatically deleted when you close your browser. Permanent cookies have a specific storage period. In particular, cookies allow us to recognize your browser the next time you visit our website and thus, for example, to measure the reach of our website. However, permanent cookies can also be used for online marketing, for example.

You can disable cookies in your browser settings at any time, in whole or in part, as well as delete them. Without cookies, our website may no longer be fully available. We ask you - if and to the extent necessary - actively for your express consent for the use of cookies.

For cookies used for performance and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via Ad Choices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

5.2 Server log files

We may collect the following information for each access to our website, provided that this information is transmitted by your browser to our server infrastructure or can be determined by our web server: Date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including amount of data transferred, website last accessed in the same browser window (referrer or referrer).

We store such information, which may also constitute personal data, in server log files. The information is necessary to provide our online offer permanently, user-friendly and reliable and to ensure data security and thus in particular the protection of personal data - also by third parties or with the help of third parties.

5.3 Tracking pixel

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels - also from third parties whose services we use - are small, usually invisible images that are automatically retrieved when you visit our website. Counting pixels can be used to collect the same information as server log files.

6. Notifications and messages

We send notifications and communications such as newsletters via email and other communication channels such as instant messaging.

6.1 Success and reach measurement

Notifications and messages may contain web links or tracking pixels that record whether an individual message was opened, and which web links were clicked. Such web links and tracking pixels may also track usage of notifications and communications on a personal basis. We need this statistical recording of usage for performance and reach measurement in order to be able to offer notifications and messages effectively and in a user-friendly manner based on the needs and reading habits of the recipients, as well as permanently, securely and reliably.

6.2 Consent and objection

As a matter of principle, you must expressly consent to the use of your e-mail address and other contact addresses, unless such use is permitted for other legal reasons. For any consent to receive e-mails, we use the "double opt-in" procedure where possible, i.e. you will receive an e-mail with a web link that you must click to confirm, so that no misuse by unauthorized third parties can take place. We may log such consents including Internet Protocol (IP) address, date and time for evidence and security reasons.

In principle, you can unsubscribe from notifications and communications such as newsletters at any time. By unsubscribing, you can in particular object to the statistical recording of usage for performance and reach measurement. Notifications and communications that are absolutely necessary for our offer remain reserved.

7. Social media

We are present on social media platforms and other online platforms in order to communicate with interested persons and to inform them about our offer. In doing so, personal data may also be processed outside of Switzerland and the European Economic Area (EEA).

The General Terms and Conditions (GTC) and Terms of Use as well as data protection declarations and other provisions of the individual operators of such online platforms also apply in each case. These provisions inform in particular about the rights of data subjects, which include, for example, the right to information.

For our social media presence on Facebook, including the so-called Page Insights, we are jointly responsible with Meta Platforms Ireland Limited (Ireland), if and to the extent that the GDPR is applicable. Meta Platforms Ireland Limited is part of the Meta companies (including in the USA). Page Insights provide information about how visitors interact with our Facebook presence. We use Page Insights to provide our social media presence on Facebook in an effective and user-friendly manner.

Further information about the nature, scope and purpose of data processing, information about the rights of data subjects and the contact details of Facebook as well as Facebook's data protection officer can be found in Facebook's privacy policy. We have concluded the so-called "Responsible Party Addendum" with Facebook and thus agreed in particular that Facebook is responsible for ensuring the rights of data subjects. For the so-called Page Insights, the corresponding information can be found on the page "Page Insights Information" including "Page Insights Data Information".

8. Third party services

We use third-party services to provide our offer permanently, user-friendly, secure and reliable. Such services may also be used to embed content on our website. Such services - for example, hosting and storage services, video services and payment services - require your Internet Protocol (IP) address, as such services cannot otherwise transmit the corresponding content.

For their own security, statistical, and technical purposes, third parties whose services we use may also process aggregated, anonymized, or pseudonymized data related to our Offerings, as well as from other sources, including, but not limited to, cookies, log files, and counting pixels.

We use in particular:

Google services Provider: Google LLC (USA) / Google Ireland Limited (Ireland) for users in the European Economic Area (EEA) and Switzerland; General information on data protection: "Privacy and Security Principles", Privacy Policy, "Google is committed to complying with applicable data protection laws", "Privacy Policy Guide in Google Products", "How we use data from websites or apps on or in which our services are used" (information provided by Google), "How Google uses cookies", "Personalized advertising" (activation / deactivation / settings).

8.1 Digital infrastructure

We use third-party services in order to be able to make use of the digital infrastructure required for our offering. These include, for example, hosting and storage services from specialized providers.

We use in particular:

Hoststar: Hosting; Provider: Multimedia Networks AG (Switzerland); Data protection information: Privacy policy, "Data security at Hoststar".

8.2 Social media functions and social media content

We use third party services and plugins to embed features and content from social media platforms and to enable sharing of content on social media platforms and other ways.

We use in particular:

Facebook (social plugins): Embedding of Facebook functions and Facebook content, for example "Like" or "Share"; provider: Meta Platforms Ireland Limited (Ireland) and other Meta companies (including in the USA); data protection information: privacy policy.
Instagram platform: Embedding of Instagram content; Provider: Meta Platforms Ireland Limited (Ireland) and other Meta companies (including in the USA); data protection information: privacy policy (Instagram), privacy policy (Facebook).

8.3 Audiovisual media

We use third-party services to enable the direct playback of audiovisual media such as music or videos on our website.

We use in particular:

Vimeo: Videos; Provider: Vimeo Inc. (USA); Information on data protection: "Data protection", Privacy policy.
YouTube: Videos; Provider: Google (among others in the USA); YouTube-specific information on data protection: "Privacy and Security Center", "My data on YouTube".

8.4 Fonts

We use third party services to embed selected fonts as well as icons, logos and symbols into our website.

We use in particular:

MyFonts (by Monotype): Fonts; Providers: Monotype Imaging Holdings Inc. (USA) / MyFonts Inc. (USA); Privacy statements: "Your Privacy", "Web Font Tracking Privacy Policy".

9. Extensions for the website

We use extensions for our website in order to be able to use additional functions.

We use in particular:

Google reCAPTCHA: Spam protection (distinguishing between wanted comments coming from humans and unwanted comments coming from bots and spam); Google reCAPTCHA-specific privacy information: "What is reCAPTCHA?" ("What is reCAPTCHA?").

10. Success and reach measurement

We use services and programs to determine how our online offering is used. In this context, we can, for example, measure the success and reach of our online offering and the effect of third-party links to our website. However, we can also, for example, test and compare how different versions of our online offering or parts of our online offering are used ("A/B test" method). Based on the results of the performance and reach measurement, we can in particular correct errors, strengthen particularly popular content or make improvements to our online offering.

When using services and programs for performance and reach measurement, the Internet Protocol (IP) addresses of individual users must be stored. IP addresses are generally shortened in order to follow the principle of data economy through the corresponding pseudonymization and to improve the data protection of visitors to our website ("IP masking").

When using services and programs for performance and reach measurement, cookies may be used and user profiles may be created. User profiles include, for example, the pages visited or content viewed on our website, information on the size of the screen or browser window and the - at least approximate - location. As a matter of principle, user profiles are created exclusively on a pseudonymous basis. We do not use user profiles to identify individual visitors to our website. Individual services with which you are registered as a user may be able to assign the use of our online services to your profile with the respective service, whereby you usually had to give your consent to this assignment in advance.

We use in particular:

Google Analytics: Success and reach measurement; Google Analytics-specific information on data protection: Measurement also across different browsers and devices (cross-device tracking) as well as with pseudonymized Internet Protocol (IP) addresses, which are only transmitted in full to Google in the USA in exceptional cases, "Data protection", "Browser add-on for deactivating Google Analytics".
Google Tag Manager: Integration and management of other services for performance and reach measurement as well as other services from Google and third parties; Google Tag Manager-specific information on data protection: "Data collected with Google Tag Manager"; further information on data protection can be found in the individual integrated and managed services.

11. Final provisions

We may adapt and supplement this privacy policy at any time. We will inform about such adjustments and additions in an appropriate form, in particular by publishing the respective current privacy policy on our website.

State: 28.09.2023